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Every month, we recognize one of the most helpful people at Hosting®.
Introducing Jeff Betancourt
Jeff Betancourt was born and raised in Rochester, New York, where he still resides. in Management Information Systems from Rochester Institute of Technology.
Betancourt began his career in technology in the IT department of an aerial imaging and software company. From there, he decided to pursue a career in the City School District (RCSD) instead, his project accounting role. His experience in technology and accounting makes him the perfect fit for his current role at GiveWP. He currently serves as a Customer Success Advocate for two brands: GiveWP and WP Business Reviews.
Why did you join Liquid Web?
When Liquid Web acquired GiveWP, I was excited to join Liquid Web as part of the acquisition.
What drew you to the hosting industry as a career?
I love that Liquid Web acquired a plugin company and included the best WordPress solutions As part of our enterprise, we include GiveWP, which is arguably the best WordPress donation plugin.
Is there anything in particular that you like about Liquid Web?
As part of Liquid Web’s software division, Work alongside some of the most creative and hard-working people With WordPress.
What do you like most about Liquid Web’s company culture?
What I love about Liquid Web’s company culture is that it’s team-oriented. Easily communicate with other employees outside your team Via Slack, Zoom, Google Hangouts, and Twitter.
From your perspective, how is Liquid Web different from other employers?
Unlike my previous corporate world, which had strict formal dress codes and rules; At Liquid Web, you can be yourself. And wear your normal everyday clothes. This will help create a more welcoming atmosphere and let you know that your employer cares more about your work than whether or not you wear a tie to look at spreadsheets.
What is the biggest milestone you have achieved?
I started working part-time in 2019 without knowing much about WordPress, but it has now grown into a full-time position solving customer issues and recovering countless accounts.
Tell us about your great customer experience with Liquid Web.
At GiveWP, customer experience is very important to us. One of the ideas our entire team has adopted is to reduce friction. We strive to anticipate and resolve your problems and needs upon initial contact. By taking this approach, we’ve received many great customer experiences and feedback, including the following message we received from a customer in September of this year:
Jeff, you are a rock star! thank you! This is the best customer service I’ve ever received in my life and I’m pretty old fashioned as a GenXer. I felt respected and informed. And you addressed my concerns and anticipated and resolved any additional questions I had. Thank you again for your excellent customer service.
What are you known for at Liquid Web? What exactly do people come to you for?
At Liquid Web, our focus is on our customers. Within GiveWP, I am known for resolving customer licensing and subscription issues, managing customer accounts, and recovering subscription revenue. (I often prank my officemate Michelle Frechette, and she still forgets to check if the mouse is taped when it doesn’t work.)
What do you want your customers to know about hosting?
I would like our customers to know this as well. Liquid Web can solve many problems through hosting Through the many plugin solutions we offer within StellarWP.
What is your nickname on Liquid Web and why?
I have even won the Dundee Award. Thank you for being the best office barista! (The trophy is a comedic reference to the TV show. office. )
Aside from work, what are your hobbies?
i love exploring the worldWhether it’s a weekend trip to the Adirondacks or a long trip to Brazil, the Dominican Republic, Puerto Rico, and more.
What is your favorite TV show?
office is my favorite TV show.
What is your favorite app?
I love capital one. It’s very well designed and easy to use. Coming from a finance background, I know that financial apps are secure and designed to meet customer needs.
If I could have dinner with one famous person [dead or alive]who would it be?
I think it would be fun to eat together bad bunnyI’m from Puerto Rico. My heritage, my culture and the music I love.
you can find jeff twitter.
We hope you enjoyed our series. Stay tuned for the next Helpful Human profile.